/* Badge flotante: respuestas de soporte sin leer (usuario solicitante) */
.soporte-resp-notif {
    display: none;
    position: fixed;
    right: 155px;
    top: 20px;
    pointer-events: auto;
    z-index: 50;
    transition: right 0.45s cubic-bezier(0.4, 0, 0.2, 1);
}

.soporte-resp-notif--visible {
    display: block;
}

.soporte-resp-notif--visible .soporte-resp-notif__badge {
    animation: soporte-resp-badge-entrar 0.55s cubic-bezier(0.22, 1, 0.36, 1) both;
}

.soporte-resp-notif__badge {
    color: #fff;
}

.soporte-resp-notif__badge--pulso {
    animation: soporte-resp-badge-pulso 1.4s ease-in-out infinite;
}

.soporte-resp-notif__alerta {
    position: absolute;
    right: 0;
    top: calc(100% + 10px);
    width: min(300px, calc(100vw - 32px));
    z-index: 12;
    opacity: 0;
    transform: translateY(-8px) scale(0.96);
    transform-origin: top right;
    transition: opacity 0.28s ease, transform 0.28s cubic-bezier(0.22, 1, 0.36, 1);
    pointer-events: none;
}

.soporte-resp-notif__alerta--visible {
    opacity: 1;
    transform: translateY(0) scale(1);
    pointer-events: auto;
}

.soporte-resp-notif__alerta-cola {
    position: absolute;
    right: 24px;
    top: -6px;
    width: 12px;
    height: 12px;
    background: #fff;
    border-left: 1px solid rgba(18, 184, 134, 0.25);
    border-top: 1px solid rgba(18, 184, 134, 0.25);
    transform: rotate(45deg);
    box-shadow: -2px -2px 6px rgba(0, 0, 0, 0.04);
}

.soporte-resp-notif__alerta-inner {
    position: relative;
    background: #fff;
    border: 1px solid rgba(18, 184, 134, 0.28);
    border-radius: 12px;
    box-shadow: 0 8px 28px rgba(0, 0, 0, 0.14);
    padding: 12px 12px 10px;
}

.soporte-resp-notif__alerta-titulo {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 13px;
    font-weight: 700;
    color: #099268;
    margin-bottom: 6px;
    padding-right: 20px;
}

.soporte-resp-notif__alerta-texto {
    margin: 0 0 10px;
    font-size: 12px;
    line-height: 1.45;
    color: #495057;
}

.soporte-resp-notif__alerta-texto strong {
    color: #087f5b;
}

.soporte-resp-notif__alerta-ver {
    display: block;
    width: 100%;
    border: none;
    border-radius: 8px;
    padding: 7px 10px;
    background: linear-gradient(135deg, #38d9a9 0%, #12b886 100%);
    color: #fff;
    font-size: 12px;
    font-weight: 600;
    text-align: center;
    text-decoration: none;
    cursor: pointer;
    box-sizing: border-box;
}

.soporte-resp-notif__alerta-ver:hover {
    opacity: 0.92;
    color: #fff;
}

.soporte-resp-notif__alerta-cerrar {
    position: absolute;
    top: 8px;
    right: 8px;
    border: none;
    background: transparent;
    color: #868e96;
    font-size: 18px;
    line-height: 1;
    cursor: pointer;
    padding: 0 4px;
}

@keyframes soporte-resp-badge-entrar {
    from {
        opacity: 0;
        transform: translateY(-12px) scale(0.85);
    }
    to {
        opacity: 1;
        transform: translateY(0) scale(1);
    }
}

@keyframes soporte-resp-badge-pulso {
    0%, 100% {
        box-shadow: 0 4px 18px rgba(18, 184, 134, 0.55);
        transform: scale(1);
    }
    50% {
        box-shadow: 0 6px 26px rgba(18, 184, 134, 0.75);
        transform: scale(1.04);
    }
}

@media (max-width: 480px) {
    .soporte-resp-notif {
        top: 15px;
    }
}

@media (prefers-reduced-motion: reduce) {
    .soporte-resp-notif--visible .soporte-resp-notif__badge,
    .soporte-resp-notif__badge--pulso,
    .soporte-resp-notif__alerta {
        animation: none !important;
        transition: none !important;
    }
}